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EduLens AI subscriptions are managed by Apple (App Store) or Stripe depending on how you subscribed. Follow the steps below to cancel and prevent auto-renewal:
📱 If you subscribed via the App Store (iOS):
Your subscription remains active until the end of the current billing period. No charges will occur after cancellation.
💳 If you subscribed via the Web (Stripe):
You will receive a confirmation email once cancelled.
For any questions, billing issues, or technical problems, email us at:
customercare@edulens-ai.comResponse time: within 24 hours
How do I scan a problem?
Tap the Scan button on the home screen, then take a photo or upload an image of your problem.
How many scans can I do per day?
Explorer (Free): 3 scans/day · Starter: 15/day · Pro Scholar: 40/day · Mastermind: 60/day. Limits reset every 24 hours.
Will I be charged automatically?
Yes, subscriptions auto-renew unless cancelled before the renewal date. See the 'How to Cancel' section above to stop auto-renewal.
How do I request a refund?
For App Store purchases, request a refund via Apple at reportaproblem.apple.com. For web purchases, email customercare@edulens-ai.com.
How do I delete my account?
Email customercare@edulens-ai.com with the subject 'Delete My Account' and we will permanently erase all your data within 7 days.
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